This is a short list of our most frequently asked questions. For more information about D3Boost, or if you need support, please contact us.

GENERAL

HOW LONG HAVE YOU BEEN IN BUSINESS?

We have been operating since early 2012 where we first started offering Diablo 3 services worldwide. We initially started selling our services through gaming forums. As we progressed throughout the years, we decided to launch our own business website.

HOW FLEXIBLE IS YOUR SCHEDULE?

We are as flexible as it can get. We will definitely accommodate your schedule and make sure we play on your account only when you want us to do so. Please do note that this may delay us from completing your order in the given time frame.

DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?

Yes, we do! Watch out for coupon codes listed on our shop page. We also provide additional discounts to returning customers. For more information, please contact us.

CAN I PLAY OTHER GAMES WHILE YOU GUYS ARE LOGGED IN MY ACCOUNT?

Yes, certainly. As long as you are playing anything but Diablo 3, it will not affect you nor will it affect us.

ACCOUNT

IS IT MANDATORY TO CREATE AN ACCOUNT?

Creating an account is optional but we highly recommend you to do so. Opening an account with us will allow you to perform the following tasks:

  • Order Status and print receipts
  • View your order history
  • Checkout faster on all your devices
HAVE YOU CHECKED OUT AS A GUEST BEFORE?

When creating an account, make sure to use the same email address from your guest checkout. Once your account is created, you will be able to view or modify the orders you placed as guest.

HOW CAN I TRACK MY ORDER?

You don’t need to login or register to track the status of your order. To track your order, simply enter your Order Number and Email Address by visiting this page.

PAYMENT

I WANT TO CANCEL MY ORDER; CAN I GET A REFUND?

Given the nature of the service we provide, all purchases made on D3Boost are non-refundable. Please familiarize yourself with our Refund Policy. If you would like to request a refund, please contact us.

MY ORDER HAS BEEN PAID FOR. WHAT'S NEXT?

You will receive an email from us with further instructions or feel free to chat with us.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept PayPal, Skrill, Stripe (Credit Card) and Interac e-Transfer (Canada Only). If you would like to pay through Skrill or Interac e-Transfer, please chat with us and we will gladly honor your request. If you would like to use your Credit Card through PayPal, you are not required to have an existing PayPal account. You may also checkout on our website using your Credit Card without being redirected to PayPal.

I HAVE BEEN ASKED TO VERIFY MY ORDER. WHAT'S NEXT?

For security purposes, you may be asked to verify your order by submitting the following documents:

  • A government issued photo identification document, such as a passport, driver’s license, country/state ID. Your name and date of birth must be visible and must match the information in your PayPal account or order. The ID number must also be visible. This identification document must be valid and not expired, and three (3) edges of the document must be visible. Please note that we do not accept photo IDs as a proof of address.
  • Proof of address, such as a recurring bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your PayPal account or order. Please ensure that the name and recurring statement date are visible and that it is dated within the last 6 months.

Please ensure that the documents are clearly visible, are in .jpeg or .pdf format, and are under 3 MB in size. Once your documents have been submitted, they will be reviewed for approval. Please allow up to 24 hours for your documents to be reviewed for approval. All documents must be sent to [email protected].

WHAT HAPPENS IF I REFUSE TO VERIFY MY ORDER?

If you are contacted to verify your order and we do not hear from you within 48 hours, your order will be placed on hold until you verify it. Failure to do so will result in an order cancellation.

WHY DO I HAVE TO VERIFY MY NEW ORDER?

We carefully evaluate every purchase made to determine high risk orders. Please do not take it personally if you are asked to verify your order as you may have been selected randomly. Please provide the requested information at your earliest convenience to ensure that your purchase is processed as soon as possible.

We are available 24/7, so please feel free to email or chat with us at your convenience. We apologize for any inconveniences that may result from this process.

Some purchases may be subject to additional verification to ensure the credit card holder or PayPal account owner has authorized the purchase. This additional verification is done for your protection. If additional verification is necessary, we will contact you via email with further instructions.

WHAT CURRENCY DO WE USE?

All listed prices are in US Dollar ($).

WHY WAS MY PAYMENT DECLINED?

If your credit/debit card is being rejected* by PayPal with the message “The card you entered cannot be used for this payment. Please enter a different credit or debit card number.” it might be due to one of the following reasons:

  • Your card is associated with a specific PayPal account, and you’re not logging in with that particular account.
  • Your card was associated with a PayPal account that has since been closed.
  • You’ve linked the card to a PayPal account, but have not yet confirmed it.
  • You’ve exceeded your card limit with the PayPal system.
  • Your email address is raising a red flag in PayPal’s system.
  • Your browser is not accepting cookies. You should clear any existing cookies and try again.


*PayPal verifies passed addresses during checkout and can reject the payment if they don’t fully recognize the address.

If a card issuer declined your payment, they may provide a reason through the use of a decline code. Below is a list of some possible decline codes that can be returned, along with suggestions for next steps to take to try and complete the payment.

For more information, please refer to the following link: https://stripe.com/docs/declines/codes

If you are unsure why your payment was declined, please contact us.